Business Process Management

Business processes are an organization’s backbone. No matter what the size of an organization is, a well-documented process can help businesses reduce ongoing cost, increase productivity and employee efficiency by eliminating losses caused by poor workflow and manual errors.

Sentinels offer an exclusive review of your existing business processes management to help you streamline your routine business critical processes and save you un-necessary financial pitfalls.

Our Approach

Our Business Process Management (BPM) capability is focused on a systematic approach based on your Organisational needs – especially keeping in mind the current and ongoing requirement to cater for the mobile workflow which may be the missing piece of the puzzle in your current business structure. This will entail a proper analysis, re-design/model, implementation, regular monitoring, management and automation of processes where possible.

A typical successful implementation of our continous business process improvement model involves the following:

Outcome oriented focus, not task driven to ensure the proper focus is maintained
Correcting and improving processes before (potentially) automating them
Designing well agreed processes and assigning ownership lest the work and improvements simply drift away with time
Standardizing processes across the enterprise so they can be more readily understood and managed, errors reduced, and risks mitigated
Enabling continuous change so the improvements can be extended and propagated over time
Where possible, improving existing processes, rather than building radically new ones

What Our Clients Say

“Sentinels did a complete assessment of our environment and ensured reduction in costs – resulting in Greater productivity. Improved IT services through the use of proven best practice processes. Increased customer satisfaction through a professional approach to IT service delivery.”

Steve J. Smith, Head of Operations, NSW

“We were particularly impressed with the flexibility the team responded with, when unforeseeable issues came up and documentation required from the facilities was incomplete. In the end, they got the job done on time and within budget. Well done Sentinels!”

Maurice, Owner Business, VIC

“You’re really good at being able to transform clients strategic vision into attainable action plans. Your hard work has helped stabilising AD Exchange. Your attention to details and quick responses are unmatchable. You engender trust by communicating openly with the client. Thanks for addressing problematic situations head-on in a spirit of positive confrontation. You serve as a model of cooperation, sharing, and goodwill.”

Sharon Castle, Senior Business Analyst, NSW