End User Support Services

We Have You Covered

Sentinels can help you automate end user services, which will help you offer seamless user experiences at affordable prices. We ensure that these services save you the manual effort and hours that can be used for some other more complex task. We provide the implementation and support for the complete ITIL suite. We also share best practices for maintaining and managing service desk both remotely and onsite.

End User Support Services Portfolio

End Point Security

Anti-virus
Data loss prevention
Insider threat protection
Disk, endpoint, and email encryption
Application whitelisting or control
Network access control
Data classification
Endpoint detection and response
Privileged user control

Technical Service Desk (TSD)

Centralized Helpdesk Management
Technical Remote Support
Ticket routing and Escalation
SLA Management
Users Support
Collaboration Support
Vendor Management

Desktop Support Sevices (DSS)

End to End Support to Desktops, Laptops, Printers, Scanners
Coordination with hardware support teams
Ensure replacement / provision of standby for the failed hardware system / component
End User Application Upgrades and Support – includes Office Suite products

Business Value

24*7 State-of-the-art and Automated service desk management (Auto Phone, Ticket support)
CMDB management and support (inventory control and vendor analysis)
End user Device management (laptops, mobile devices)
Effective Self-Healing, which facilitates the automated identification and resolution of issues with end user systems
Converting IT service desk to customer service desk to serve HR, finance and other department’s first line support

What Our Clients Say

“Sentinels did a complete assessment of our environment and ensured reduction in costs – resulting in Greater productivity. Improved IT services through the use of proven best practice processes. Increased customer satisfaction through a professional approach to IT service delivery.”

Steve J. Smith, Head of Operations, NSW

“We were particularly impressed with the flexibility the team responded with, when unforeseeable issues came up and documentation required from the facilities was incomplete. In the end, they got the job done on time and within budget. Well done Sentinels!”

Maurice, Owner Business, VIC

“You’re really good at being able to transform clients strategic vision into attainable action plans. Your hard work has helped stabilising AD Exchange. Your attention to details and quick responses are unmatchable. You engender trust by communicating openly with the client. Thanks for addressing problematic situations head-on in a spirit of positive confrontation. You serve as a model of cooperation, sharing, and goodwill.”

Sharon Castle, Senior Business Analyst, NSW