Answers to common queries

To begin, Sentinels Consultants will liaise with all required personnel to understand the requirements, including buildings networking for wireless access points and network access points.

In organising the move, a temporary service is setup at a smaller off-site location to ensure that throughout the entire migration process there would be no to minimal interruption to any services provided by your organisation to your clients.

After preparation, the moving process is executed and completed within the agreed timeframes. Sentinels will work across the weekend to have your hardware safely dismantled and reassembled at the new site. Sentinels will ensure that your move is completed with;

  • No damage to any hardware.
  • No loss of data.
  • All deadlines are completed within the necessary timeframes.
  • An improvement in your internal communication systems to boost your in-house efficiencies.
  • Sentinels Consulting will ensure that you no longer have any issues with internal communications and IT works just as efficiently (or better) as it did before the relocation.

Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organization wholly or in parts from a remote location. It so happens that the entire physical infrastructure is geographically separated from the management of the IT services. Most large organizations operate across geographies with various functional areas functioning from distinct locations.

If this sounds like your organization, you could consider outsourcing your entire RIM processes to Sentinels with our expertise in managing IT infrastructures.

  • 85% infrastructure components can be managed remotely — largest single impact on organization’s revenue.
  • In last decade, managed services have dominated technology industry
  • Information Technology industry surpassing 3.7 Trillion in 2015–16
  • Expected growth of IT industry to grow on 12.5 % compound, till 2020
  • Hardware, software & services comprises 59% market stake of overall IT industry
  • 60% of IT vendors will be offering managed services by 2018
  • Managed services topping sales trend with 85%.

Just think back to five years ago. The work environment was completely different. Offices were fully-reliant on in-house support or emergency services in-person support, but those days are quickly vanishing. In today’s age, IT support is a critical necessity and remote desktop systems are quickly taking the world by storm.

In this virtually dominated era, remote activity is an essential luxury. With Sentinels (Your managed service provider) we take full responsibility for providing network support to all computer systems. When a problem arises, our IT technicians can deliver well-managed care without having to step onsite. The IT technician relies on remote access to tackle the matter from afar. Whatever the issue is, it’s important to have a source of help at your aid.

Solves Problems Quickly:

When you report an issue to Sentinels, IT technicians go in and take control of your desktop. They do not need to spend a lot of time gathering all the details from the client. By taking control of the desktop remotely, they are able to dive right in and discover the source of the problem firsthand. When employees utilize remote desktop support, they get to see exactly how the IT system is working. This gives you the ability to monitor things in real time. Technicians will be there with you every step of the way to help you find the answers that you’re looking for.

Network Security:

Safety is always the most critical priority. Remote desktop support software provides a security blanket over your network. This software comes equipped with firewalls, antivirus protection, and 24/7 monitoring support. This will keep all network stations safe and secure. If more protection is needed, then the technician can install more software on command.

Superior Cost Savings:

Affordability is crucial. Using desktop support can help your company save a fortune in the long term. A remote session with our Desktop support technicians is an extremely cost-efficient way to provide technical support. They will tackle your issue in a matter of minutes so there’s no need to fret about hourly services. There aren’t any surprise fees to hang your head on either. Everything is priced at a very flexible cost. You won’t need to worry about making any outrageous payments for diagnostics or repairs. This makes it very easy to control your budget spending.

Widespread Connectivity:

High-powered remote connectivity is one of the prime advantages of a remote desktop support. Our support specialists can utilize remote access software from virtually anywhere. As long as there’s a good Wi-Fi signal around, the desktop technician can take care of the matter from anywhere they please. This presents a peace of mind to you and your users.

Better Overall Productivity:

Remote desktop software provides users with a high quality of service from end to end. This software makes a dramatic impact on your network. It improves the efficiency of your employee’s work habits. This eliminates your need to wait on a technician to deliver support in person. Remote desktop support gives people the ability is an efficient way to keep your operation in tiptop shape.